Roadside Asssitance program terms
This is not an automobile liability insurance contract or an insurance contract.
For Immediate Service, Please Call 210-903-3443 and Select Roadside Option
1. GENERAL AGREEMENT
This is a motor club services contract between YOU, the purchaser of this contract, and the OBLIGORS for the individual identified on the registration page. Loop serves as the online retailer of the contract. Description of YOUR vehicle(s), up to ten (10), are required for subsequent usage of this roadside assistance plan.
This contract, together with YOUR sales receipt, constitute the entire motor club contract. Loop will charge YOU the amounts agreed through the payment method selected by YOU in the online registration process. Benefits and dues are subject to change upon membership renewal. Service is available in all 50 states and the District of Columbia.
2. DEFINITIONS
“WE,” “US,” “OUR,” and “OBLIGOR” means Way.com Inc., 47627 Lakeview Blvd. , Fremont CA 94538, in all states and jurisdictions except Alabama, Alaska, Arkansas, California, Connecticut, Indiana, Maryland, Massachusetts, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Rhode Island, South Carolina, Tennessee, Texas, Utah, Wisconsin, or Wyoming, where the obligor CT Auto Club, Inc., Motoring Division, Inc., 16150 Main Circle Drive, Suite 410, Chesterfield MO 63017.
The OBLIGORS are responsible to YOU for the covered benefits and services under this coverage package.
“YOU,” and “YOUR” means the original purchaser of this membership as shown on the receipt provided at point of sale by the original purchaser to whom a digital membership card is issued.
“COVERED VEHICLE” means YOUR vehicle(s) under YOUR name and registered to this plan. WE only offer services for self-propelled vehicles; cars, motorcycles, vans, and small trucks (up to 10,000 lbs. Gross Vehicle Weight Rating), licensed, and used for private on-road transportation. This program will only provide services to YOU if the vehicle needing such services is being used for personal use only, and not commercial use. However, personal vehicles that are used for transportation network companies (ride-hailing, ride-sharing) are allowed under this program while being used for this commercial purpose. The following are also excluded from COVERED VEHICLE: taxis, tractors, boats, trailers, recreational vehicles and trucks, dune buggies, and vehicles used for competition.
“TERM” means the period of time in which the provisions of this coverage are valid. This coverage plan and related benefits are effective immediately after purchase by YOU on the date shown on YOUR receipt and will expire at the end of twelve (12) months from membership purchase date.
YOU will be offered on-demand service for a fee if emergency roadside services are exhausted before membership expiration date.
“DISABLED,” or “DISABLEMENT” means the COVERED VEHICLE is unable to safely proceed under its own power either at a garage or driveway or any normally traveled public street, highway or parking area.
3. WHAT IS COVERED
The primary purpose of this roadside coverage package is to provide the services outlined below in common emergency situations related to the COVERED VEHICLE. Please Call 210-903-3443 and select roadside option for assistance.
In the event YOU, or an authorized driver of YOUR vehicle, needs assistance, WE agree to provide these services as applicable. At the time of service, YOU, or an authorized driver of YOUR vehicle, must be present and show photo ID.
YOUR COVERED VEHICLE(S) are entitled to three (3) roadside dispatches per year total. However, covered service will only be provided for one disablement for the same cause during any consecutive seven (7)-day period. YOU will be offered on-demand service for a fee should YOU exhaust YOUR annual events allotment and require assistance prior to the end of YOUR membership term. YOUR allocation of roadside dispatches will reset to three (3) at the beginning of your thirteenth (13th) month should YOUR membership renew.
Please note that some services have additional restrictions as to the caps on dollar amounts specific to that service.
Emergency Roadside Services
Vehicle Towing:
Up to 10 Miles: Towing is provided up to 10-miles for the COVERED VEHICLE. Any additional expenses incurred beyond the 10-mile limit are YOUR responsibility, payable to Way. Ride-hailing service reimbursement is available for each towing event up to $25. Ride-hailing is authorized only from the initial point of disablement as a one-time service. To receive reimbursement, please email a copy of your ride-hailing service receipt to support@way.com.
Roadside Assistance Services:
Flat Tire: Service is provided to change a flat tire with YOUR inflated spare on the COVERED VEHICLE. If no spare is available, the vehicle may be towed. Towing coverage terms and conditions then apply. Towing is considered an additional, second event.
Jump Start or Minor Roadside Adjustments to Start Vehicle: Service is provided to jump start a dead battery or make other minor roadside adjustments to start the COVERED VEHICLE. Service provider is not required to remain with the vehicle while the battery charges. Expenses for more extensive repairs, parts and labor are YOUR responsibility, payable directly to the service facility, and are not reimbursable. Additionally, if vehicle towing is required, towing terms and conditions apply. Towing is considered an additional, second event.
Lockout: Service is provided to gain access if the ignition key is lost or accidentally locked inside the COVERED VEHICLE. You will be required to present service provider with proof of vehicle ownership. If Lockout service is attempted but unsuccessful, a tow may be required. If vehicle towing is required, towing terms and conditions apply. Towing is considered an additional, second event.
Fuel Delivery: Provided the COVERED VEHICLE is out of fuel, a service vehicle will deliver up to 2 gallons of fuel to the customer’s location, where allowed. The fuel itself is a covered benefit. If fuel delivery does not solve disablement, a tow may be required. If vehicle towing is required, towing terms and conditions apply. Towing is considered an additional, second event.
Winching: If a COVERED VEHICLE is in a ditch or stuck and accessible within 100 feet from a normally traveled roadway and conditions allow for the vehicle to be dislodged if stuck, dispatch coverage for winching is provided via one (1) truck and one (1) driver for up to thirty (30) minutes. If additional service is required for the vehicle after the Winch, it will be considered a second service event and subject to the terms and conditions of this agreement.
Roadside Assistance and Towing benefits combined are limited to three (3) dispatches per coverage TERM.
Roadside Reimbursement: If WE are unable to locate a service provider in the area of vehicle DISABLEMENT, YOU may locate a substitute service provider and submit a reimbursement request for consideration up to the amount it would have cost to provide the covered service under similar circumstances. To be eligible for and receive reimbursement, WE must see a record of creation of an initial service request. Please email a copy of YOUR receipt along with YOUR name and address to support@way.com. Approved reimbursement results in a reduction of remaining allowable service events.
All requests for reimbursements must be received within 60 days after the date of the event and must have occurred during membership tenure.
Auto Theft Reward Benefit:
A reward for information leading to the arrest and conviction of anyone who steals your covered vehicle. Members, family members and law enforcement personnel are ineligible for this reward. The reward does not cover loss from vandalism or stolen contents. Auto theft reward claims are limited to once during your coverage period. For reimbursement, please have informant submit applicable police reports to support@way.com. Other documents may be requested as proof of your claim.
4. PROGRAM ELIGIBILITY
The program is limited to YOUR COVERED VEHICLE. WE only offer services for self-propelled vehicles; cars, motorcycles, vans, and small trucks (up to 10,000 lbs. Gross Vehicle Weight Rating), licensed, and used for private on-road transportation. This program will only provide services to YOU if the vehicle needing such services is being used for personal use only, and not commercial use. However, personal vehicles that are used for transportation network companies (ride-hailing, ride-sharing) are allowed under this program while being used for this commercial purpose. Taxicabs are commercial vehicles and are excluded from program eligibility. In addition to taxicabs, the following are also excluded from program eligibility: tractors, boats, trailers, recreational vehicles and trucks, dune buggies, and vehicles used for competition.
5. HOW TO OBTAIN SERVICE
If you have any issue for which one of the emergency services outlined above are necessary, please request service by calling 210-903-3443. When requesting service, please be prepared to provide membership details and location of disablement. Note this information may be pre-populated, or made available to YOU, if you are logged into the Loop app.
Any questions regarding how to obtain service, reimbursements or any questions relating to customer service can be addressed to support@way.com.
6. EXCLUSIONS FROM COVERAGE
This benefits plan does not cover any of the following:
Service if the vehicle covered under this coverage plan is not directly involved in the service event request.
Towing or service while at an auto repair shop or service station to another location. This is considered auto transport, a non-covered event.
Towing or service on Restricted Roadways. Please contact law enforcement officials to manage the event. If WE are not then able to directly service the event, please follow the General Reimbursement guidelines as defined within this agreement.
Towing or service on roads not regularly maintained (including private property), or in areas not regularly traveled, such as vacant lots, beaches, open fields, or other places that would be hazardous for service vehicles to reach. This is considered a non-standard event.
Immediate towing or service coverage if there are unsafe conditions for the service provider. Unsafe conditions involve ice, sleet, snow, mud, or other environmental conditions that may delay service until conditions improve. Unsafe conditions in direct proximity to the disabled vehicle may require a Winch in order for service to continue. If vehicle requires another service beyond the Winch, it will be considered a second event.
Service when a vehicle is snowbound. WE do not shovel vehicle from unplowed areas, snowbanks, snowbound driveways, or curbside parking. It is YOUR responsibility to ensure vehicle is accessible. WE may be able to winch in a snowy environment subject to the discretion of the service provider. If vehicle requires another service beyond the Winch, it will be considered a second event.
Installation or removal of snow tires and chains during roadside service.
Towing or service if disabled vehicle is in a dangerous roadway location such as in or near a heavy traffic environment. Please contact law enforcement officials to manage the situation into a safe location. If WE are not then able to directly service the event, please follow the General Reimbursement guidelines as defined within this agreement.
Vehicle storage charges, cost of parts and installation, products, materials, impounding, and additional labor relating to towing.
Service requested for impounded or booted vehicles.
Dismounting or rotating tires.
Transportation for YOU to the vehicle for service.
Charging a weak or dead battery for any period of time after a jump start event.
Service of any kind on vehicles using dealer tags.
Immediate towing or service if the vehicle disablement or request for service arises due to or during fire, explosions, power blackouts, civil disorders, riots, acts of civil or military authority, acts of public enemy, war, interruption or failure of telecommunications or digital transmission links, acts of God or any other causes beyond Service Provider’s reasonable control. WE will resume service as conditions allow.
7. LIMITATION OF LIABILITY
WE and CT Auto Club will not accept responsibility for repairs or the availability, delivery or installation of parts including but not limited to car batteries, replacement keys, and tires. All parts used and services provided by the service facility must be authorized and paid for by YOU.
All authorized service providers are independent contractors and are not OUR agents or employees, therefore WE and CT Auto Club, Inc., assume no liability for any damage to the vehicle resulting from the rendering of service or for personal items left in the vehicle. WE and CT Auto Club, Inc., are not responsible for incidental or consequential damages as a result of any act of the vendor in rendering service requested by YOU, which includes but is not limited to any claims for personal injury or damage to property.
8. CANCELLATION
YOU may cancel this contract at any time. A cancellation request stops future automatic billing payments. YOU will continue to have to benefits for the period in which you have been billed. In order to cancel this motor club contract, please contact Loop customer service.
9. TRANSFER
This membership is non-transferable.
